Customer Charter

We know only too well that building work can be disruptive.  So we took a long hard look at what we didn't like and made some changes.  This is our promise to you:

1. We never forget that this may our work place but it's your home and we will treat it with respect
2. You'll never hear bad language on site - not from us anyway
3. We'll keep radio volume to a minimum and we will not smoke in the vicinity of your home
4. If we need to use the loo in your home, we'll always ask first ... And we'll always take our boots off
5. We'll always be polite
6. We'll keep you informed every step of the way
7. We'll take away any waste or left over materials at the end of the job
8. We'll recycle waste materials wherever possible
9. We'll make the site secure and tidy whenever we leave
10. We'll be considerate to your neighbours
11. We'll make sure that the site is safe at all times
12. When we arrive, we'll introduce ourselves so that you know who to talk to if there are any issues
13. We'll undertake the noisiest elements of the work at the most appropriate times
14. We'll conduct all our operations in the most energy efficient manner possible
15. We'll keep dust down to a minimum - and warn you when we're going to undertake any particularly dusty activities
16. We'll remind our workforce of these points before every new job