Call Free: 0800 334 5774
Call Free: 0800 334 5774

IWA 94% Customer Satisfaction Award

IWA Customer Care, Customer Satisfaction Merit Award

IWA 94% Customer Satisfaction Award

The IWA & Your Granny Annexe

Customer satisfaction is very important to us so to give an extra level of comfort and reassurance we provide each of our buildings with an insurance backed guarantee with the IWA (Independent Warranty Association). Please click here to find out what the IWA can do for you.

94% Customer Satisfaction!

We are very grateful to receive the Merit Award for Customer Care from the IWA. We have reached a 94% customer satisfaction rating. The award demonstrates that we as a company have been meeting the high quality standards set by the IWA allowing us to display this certificate for 12 months, until their next check-up. It makes us very happy here to know that the vast majority of our customers feel that they have been receiving a high level of quality and standard of work. We hope to continue improving our service in any way we can and continue to offer such a high standard.

Satisfied Throughout the Build

From the day the first spade hits the ground our Granny Annexe homes take as little as 5-7 weeks to complete. In this time we will keep you informed of each step with minimum disruption to your daily routine and if you have any questions, then there will always be someone to contact regarding your build.

A Great Variety of Options

We provide many different options for your Granny Annexe design, allowing you to customise your annexe to fit you and we will help with the designing along the way. Please view case studies on our website and view our prices page, where we have descriptions of everything included with our buildings on each of our standard design pages.

Take A Look at Our Excellent Feedback

Visit our Google page to see the great reviews we have received for our Granny Annexe buildings from our happy customers!

Don’t take our word for it

See for yourself on Google

IWA merit award

Here is a testimonial from one of our lovely customers.

“The annexe was built for my parents in preparation for the future following ill health with my dad. Mum and dad were keen to downsize now so that they can enjoy the project together whilst having their family to support them at the other end of the garden. They also get to enjoy watching their young grandson grow, who now loves keeping them active in the garden and spending time with them.

We made a house move at the same time as finding the right property and location to allow the set up we were hoping to achieve was important to us all. It was great to have the support and knowledge from the team at Granny Annexe beginning with our initial contact prior to moving house, through to the design, planning application and build.

It was important for us that the building complimented its surroundings whilst allowing plenty of natural light and benefit of the surrounding views. The end result has provided this successfully and the annexe sits within the natural shape of an already established garden really well. Mum and dad have happily settled in and are looking forward to continuing with decorating and pottering around inside and out to complete what is already a fantastic building into their home. They’ve told us that it’s very relaxing waking up to watch the birds close by in the garden, they enjoy seeing the changing weather and views across the fields from their detached building whilst having the comfort and security of family close by.

Building an annexe immediately after moving house with a young baby was not going to be an easy task but the efforts by all have paid off and we would like to thank Granny Annexe for working with us to allow this lifestyle change to become a success.”

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Order a free brochure to be posted to your home

The brand NEW Granny Annexe brochure is full of recent customer photos & prices plus full details of all the options for kitchens, bathrooms and more... Please click here to order a free brochure

Ask us all your questions

Contact the Granny Annexe Helpdesk with all your questions. We're open from 9am to 5pm Monday - Friday. Call us free on 0800 334 5774 or Email us.